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Store Name: Zenavue
Store Website: https://zenavue.store
Contact Email: zenavueofficial@gmail.com
At Zenavue, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple and fair return and refund policy.
You can request a return within 7 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please email us at zenavueofficial@gmail.com with your order number and reason for return.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and you still have not received your refund, please contact us at zenavueofficial@gmail.com.
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us at zenavueofficial@gmail.com within 7 days of receiving your order.
Certain types of items cannot be returned, including personal care items once opened, and sale or clearance items.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in cases where a prepaid return label was provided.
Orders can only be cancelled within 6 hours of placing the order. Once your order has been processed or shipped, it cannot be cancelled.
For any questions regarding our Refund Policy, please contact us at zenavueofficial@gmail.com.
Enter your tracking number below to check the real-time status of your shipment.
We’ll show you where your package is and when it’s expected to arrive.